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Business systems strategy · Tammy Poole
Teams are chasing information, doing the same work twice, and bringing problems back to you that you thought were sorted. I help you get to the bottom of what's happening—and work out what needs to change.
A free 30-minute introductory conversation. You don't need to know the solution before we talk.
Illustrative customer workflow
I've run the departments as well as built the systems behind them.
A little about me →Sound familiar?
It can be hard to see the cause when everyone is busy keeping things moving. You don't have to work it out on your own.
You sort something out, only for it to land back on your desk. It is time to look at what keeps it coming back.
Spreadsheets, emails, and things only one person knows are holding the work together between departments.
You know something needs to change. You want to understand the problem before committing to another system.
How I help
I bring leadership, the people doing the work, and IT into the conversation. We look at what happens between teams—not just inside each tool.
Where does the information come from? Who needs it next? What happens when it doesn’t arrive?
Separate the symptoms from the causes, weigh the options, and decide what is worth doing first.
Use the findings with your team or an existing partner, or agree where I can help with delivery.
Selected work
Every engagement starts with the business problem, not a predetermined platform.
Detailed rules become a structured draft calendar that staff can adjust and approve.
Connected sales and project information gives teams a clearer path through the work.
Your business context
See how these questions show up in your industry, from enrollment and scheduling to sales, delivery, and finance.
Subscriptions, content operations, memberships, and connected revenue.
02Registration, scheduling, student service, and learning operations.
03Connect the sale to inventory, fulfillment, finance, and support.
04Client intake, project delivery, approvals, and business visibility.
05Scheduling, field work, customer communication, and billing.
When it is time to make a change
Sometimes the answer is a process change. When technology has a part to play, these are some of the ways I can help.
Move reliable information between the tools your business already depends on.
↗02Reduce repetitive entry, follow-ups, approvals, and invisible handoffs.
↗03Create focused applications, portals, dashboards, and scheduling tools.
↗04Support defined tasks using approved information and human review.
↗05Configure and connect CRM, projects, operations, and business data.
↗A practical starting point
A business systems diagnostic looks at one agreed area of the business with the people involved. You leave with findings, priorities, and a recommendation you can act on—not an obligation to buy a build.
What the diagnostic involves →Let's talk
Bring one recurring problem to a free 30-minute conversation. We'll talk about what's happening and whether I'm the right person to help.
